RETRUE AIR HELPER SPRING KIT

Maintenance & Warranty

Warranty Basics

Evaluation Guide

RETRUE air springs are designed for years of trouble-free service and are warranted against material defects and workmanship for the life of the original purchaser's vehicle. The hardware and brackets are warranted for 24 months from the original retail delivery date. RETRUE may provide replacement parts if the hardware or brackets are deemed defective. However, all labor and incidental costs for replacing defective air springs are the consumer's responsibility.

Each air spring of RETRUE is carefully inspected and pressure tested, so most warranty claims are not due to defects but to issues such as suspension problems or insufficient air pressure.

Warranty Guide

What's Covered?

RETRUE Air Helper Spring Kits, components, and accessories are warranted against defects in workmanship and materials. This warranty applies exclusively to RETRUE-manufactured kits.

What's Not Covered?

This limited warranty does not cover service or labor charges, freight or customs fees, lost wages due to downtime, neglect, abuse, misuse, misapplications, improper installation, failure due to external conditions or interference, overloading, alterations to the product, normal wear and tear (if purchased from eBay, Amazon, or other non-dealer sources), or custom applications.

Period of Coverage
  • Air Springs: Limited Lifetime
  • Hardware & Brackets of Air Springs: 2 Years
  • Bumpers, Hardware, Fittings & Air Line of Air Accessories: 2 Years
  • Hardware & Brackets of Air Accessories: 1-2 Years
  • (Depending on model. View product warranty documents for more details.)
Disclaimer

RETRUE reserves the right to change product components, specifications, and designs at any time without the obligation to retrofit previous versions. Warranties for air springs and components in non-RETRUE manufactured kits and systems are provided by the manufacturers of those products.

Preventative Maintenance

Caring for Your Air Springs
Clearance

Before installation, verify that all minimum clearance requirements are met.

Height

During installation, ensure that the air spring is mounted at the correct height or ride height.

Debris

Periodically inspect for rocks, gravel, sand, or other abrasive debris between the convolutions, around bead plates, and around pistons. Remove any debris to prevent abrasive punctures.

Inflation

After installation, inflate the air springs to 10 PSI and then to the maximum pressure (refer to the installation manual) to ensure at least 1/2 inch of clearance around the air spring. To check clearance, move your hand around the air spring. If your hand touches anything, the air spring likely does too. If your hand doesn’t touch anything, the air spring has sufficient clearance.

Measure Distance

Before loading the vehicle, measure the distance between the fender opening and the ground. After loading the vehicle, inflate the air springs until the vehicle returns to the unloaded height using the initial measurement. Do not exceed the maximum operating pressure specified in the installation manual.

Pressure Checks

After confirming that there are no leaks in the system, check the air pressure monthly to maintain the minimum required level. Never drive the vehicle without proper air pressure in the springs.

Heat Source Measurement

Measure the distance between the air springs and the nearest heat source. If the distance is 6 inches or less, a heat shield is required.

Air Leak Checks

After installation, inflate the system to 10 PSI and use a soapy water mixture to check for air leaks. Recheck for leaks at the maximum pressure (refer to the installation manual). If a leak is detected, address the issue before using the vehicle. Here is a link for more trouble shootings about Air Line Tube leakage.

Periodic Checks

Regularly inspect for rocks, gravel, sand, or other abrasive debris between the convolutions, around bead plates, and around pistons. Remove any debris to prevent abrasive punctures.